Customer support
Need to return something?
Start with our returns form, then check the conditions below for your item. You’ll find the return address, collection charges and refund information all in one place.
From receipt of delivery, excluding non-postal days. Conditions and exclusions apply below.
01 / Getting started
Your return, step by step
Complete the returns form
Should you wish to return an item(s) you must fill out the form which can be found by downloading our returns form (PDF).
Check the return period
The buyer has 30 days to return the item(s) to ourselves from receipt of delivery (excluding non-postal days). Items which are returned after the 30 day period may be subject to a 25% restocking fee or may result in the return being rejected.
Condition, postage & refunds
Upon the return we will inspect the item(s) and issue a full refund within 48 hours subject to condition. All items must be returned in the original box & condition they were sent in, any defects which occur during the return of the items are the responsibility of the customer.
The customer is expected to pay the postage cost in full.*
02 / A problem with your delivery?
Damaged or defective items
*Please inspect each item(s) on delivery for any defects, we must be notified within 7 days of delivery if the item is damaged or defective for a full refund or replacement. The return postage cost will not apply to the buyer if the item is deemed faulty or damaged in transit to the customer by our returns team.
Contact our team: contact@expresskitchenfittings.com or 0161 503 5446.
03 / Larger products
Collections & restocking charges
Returning larger items such as worktops, upstands, splashbacks, gola handleless rail and cabinets will incur a further cost which will equate to the delivery charge. E.g. £25 Delivery Zone will incur £25 collection fee and so on. Collection for gola handleless profile is capped at £39.99.
For all worktops, upstand and splashback returns there is a 25% re-stocking charge to be deducted from your refund.
These products will only be accepted for a return if they are unused and in the condition they were sent i.e. full lengths, no cuts, no damage, with protection measures (film coating/edge protectors) still on.
04 / Before delivery
Changing a worktop order
Any changes to your worktop, splashback and/or upstand orders in terms of products - sizes/quantities or the address prior to delivery have to be requested and confirmed a full 24 hours prior to your delivery date (working days only). For example if your delivery day is on a Friday, we would need to know on the Wednesday prior about the changes.
Any changes with regards to quantity or size of products later than this will result in either additional costs to you for the additional items or the 25% restocking fee being applied for rejection/return of worktops.
05 / missed deliveries
Missed Deliveries / Incorrect Details
Please be advised that if we receive any return orders back from the couriers due to missed delivery attempts, or incorrect address/details, a postage fee will be required from the customer for the reshipment of the items. If a refund is requested instead of reshipping, the original delivery charge will not be refunded if the item(s) have been returned for any of the above reasons.